Handy Care

UX/UI

Mobile

Figma

Developing Handy Care challenged me to refine its features, implement user feedback, and understand diverse perspectives in end-to-end UX design. This experience enabled me to create a reliable platform that connects pet owners with affordable and convenient veterinary services.

Handy Care

UX/UI

Mobile

Figma

Developing Handy Care challenged me to refine its features, implement user feedback, and understand diverse perspectives in end-to-end UX design. This experience enabled me to create a reliable platform that connects pet owners with affordable and convenient veterinary services.

Handy Care

UX/UI

Mobile

Figma

Developing Handy Care challenged me to refine its features, implement user feedback, and understand diverse perspectives in end-to-end UX design. This experience enabled me to create a reliable platform that connects pet owners with affordable and convenient veterinary services.

Client

CareerFoundry

Role

UX Designer

Date

Feb '23 - Oct '23

Prototype

Link

Client

CareerFoundry

Role

UX Designer

Date

Feb '23 - Oct '23

Prototype

Link

Client

CareerFoundry

Role

UX Designer

Date

Feb '23 - Oct '23

Prototype

Link

Product Overview

Pet Care for All

Handy Care is a platform that connects pet owners with affordable and convenient veterinary services. Designed for ease of use, it allows users to quickly schedule appointments and access pet health updates.

Product Overview

Pet Care for All

Handy Care is a platform that connects pet owners with affordable and convenient veterinary services. Designed for ease of use, it allows users to quickly schedule appointments and access pet health updates.

Product Overview

Pet Care for All

Handy Care is a platform that connects pet owners with affordable and convenient veterinary services. Designed for ease of use, it allows users to quickly schedule appointments and access pet health updates.

The Problem

Pet Owners Lack Reliable, Affordable Vet Advice.

Pet owners struggle with 3 main issues as they seek services for their pets.

The Problem

Pet Owners Lack Reliable, Affordable Vet Advice.

Pet owners struggle with 3 main issues as they seek services for their pets.

The Problem

Pet Owners Lack Reliable, Affordable Vet Advice.

Pet owners struggle with 3 main issues as they seek services for their pets.

Need for Reliable Virtual Pet Care

Pet owners struggle to find a trustworthy source offering quality, honest veterinary advice.

Lack of Affordable Care Solutions

Pet owners struggle to find a trustworthy source offering quality, honest veterinary advice.

Increasing Worries About Pet Health

Without proper guidance, owners fear their pets won’t receive needed care, risking health issues.

Generative Research

Competitors Fail to Bridge the Gap.

Pet owners prioritize quick, convenient, and cost-effective care for their animals, expecting service providers like Fuzzy and Airvet to deliver on promised advantages and high user satisfaction.

Generative Research

Competitors Fail to Bridge the Gap.

Pet owners prioritize quick, convenient, and cost-effective care for their animals, expecting service providers like Fuzzy and Airvet to deliver on promised advantages and high user satisfaction.

Generative Research

Competitors Fail to Bridge the Gap.

Pet owners prioritize quick, convenient, and cost-effective care for their animals, expecting service providers like Fuzzy and Airvet to deliver on promised advantages and high user satisfaction.

Qualitative & Quantitative Research

Survey Insights

From 59 participants, I had a clear understanding how users were impacted in the pet care search journey.

Qualitative & Quantitative Research

Survey Insights

From 59 participants, I had a clear understanding how users were impacted in the pet care search journey.

Qualitative & Quantitative Research

Survey Insights

From 59 participants, I had a clear understanding how users were impacted in the pet care search journey.

Pet Visit Costs

  • 32% spend $150-$300 per visit

  • 26% spend $100-$150 per visit.

  • 21% spend $50-$100 per visit.

  • 21% spend over $300 per visit.

Vet Waiting Times

  • 48% wait 15-20 minutes for vets.

  • 25% wait 20-30 minutes.

  • 15% wait 5-10 minutes.

  • 17% report varied wait times.

Review Search Times

  • 80% search reviews for 15-20 minutes.

  • 12% search 30-35 minutes.

  • 8% search 5-10 minutes.

  • 0% search for reviews

Ideation

Addressing User Struggles

After the first round of usability testing, users found the app useful but struggled with unclear icons, a confusing booking process, and insufficient communication when requesting care.

Ideation

Addressing User Struggles

After the first round of usability testing, users found the app useful but struggled with unclear icons, a confusing booking process, and insufficient communication when requesting care.

Ideation

Addressing User Struggles

After the first round of usability testing, users found the app useful but struggled with unclear icons, a confusing booking process, and insufficient communication when requesting care.

Final Design

Crafted with the user in mind.

After implementing user feedback and a second round of usability testing:

  • Success rate increased from 62.5% to 80%

  • Average time on task dropped from 5 minutes to 3 minutes

  • Satisfaction improved from 4.2/5 to 4.7/5

Lessons Learned

More Testing

Handy Care taught me how to take complex information and transforming that into an end-to-end experience for the user. In future, I would like to conduct additional usability testing to calculate SUS Scores and A/B Testing.

Lessons Learned

More Testing

Handy Care taught me how to take complex information and transforming that into an end-to-end experience for the user. In future, I would like to conduct additional usability testing to calculate SUS Scores and A/B Testing.

Lessons Learned

More Testing

Handy Care taught me how to take complex information and transforming that into an end-to-end experience for the user. In future, I would like to conduct additional usability testing to calculate SUS Scores and A/B Testing.